Cancelling an Online Order

If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving the goods, without having to give a reason.

Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods.

To request a cancellation or return, please email enquiries@dragonelite.co.uk and include your name, order number and details of the item you wish to return.

Condition of Returned Goods

You may inspect goods as you reasonably would in a shop, but returned items should be kept in good condition.

We may make a reasonable deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and function.

Where possible, please return products with their original packaging and accessories.

Return Postage

Unless goods are faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning them to us.

We recommend using an appropriate tracked and insured postal service, particularly when returning valuable equipment.

If an item is faulty, damaged or supplied incorrectly, please contact us before returning it so that we can agree the appropriate arrangements.

Refunds

Once returned goods have been received and inspected, we will process any refund due.

For a valid cancellation of an online purchase, refunds will normally be made within 14 days of receiving the returned goods, or receiving evidence that they have been returned.

Where applicable, the refund will also include the cost of our standard outbound delivery option. Any additional cost resulting from choosing a more expensive delivery method is not normally refundable beyond the cost of standard delivery.

Refunds will normally be made using the original method of payment.

Faulty or Damaged Goods

If a product arrives damaged, is faulty, is not as described or does not perform as it reasonably should, please contact us promptly.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement or refund.

Please retain the item and its packaging until we have advised you what to do.

Custom-Made or Personalised Products

Certain goods made or personalised specifically for a customer may not carry the normal right to cancel simply because the customer has changed their mind.

This does not affect your rights if the goods are faulty, damaged or not as described.

Sharpening, Servicing & Other Services

Sharpening, servicing and repair work is treated separately from purchases of physical products.

If you have a concern about work carried out by Dragon Elite Sharpening Services, please contact us as soon as possible so that we have an opportunity to investigate and resolve the matter.

Services supplied to consumers must be carried out with reasonable care and skill, and your statutory rights remain unaffected.

Items Sent to Us for Sharpening or Servicing

Please do not return sharpening or servicing work through the normal shop returns process.

Instead, contact us directly at enquiries@dragonelite.co.uk with details of the work carried out so we can assist you appropriately.